Contact F1 editorial and player support
Contact information for F1 editorial questions
Questions about the information on this site should go to F1’s editorial team at [email protected]. We handle questions about our articles, clarity of the information published here and corrections to the pages under our control. We aim to reply within 48 hours.
Before sending your message, it helps to include the page concerned, the exact point you would like clarified and any relevant wording. That gives us the best chance of giving you a straight answer without a long email exchange. Please do not include account passwords, verification documents or other sensitive personal information.
Questions about playing, depositing, bonuses, withdrawals or a technical problem are outside our editorial remit. We do not manage player accounts and cannot make payments, change account settings or resolve a transaction on your behalf.
Questions about an F1 player account
For an account or transaction query, use the operator’s own support channels on the F1 platform. Live chat is available, and an email support option is also provided. Make sure you describe the issue in full, but keep passwords, identity documents and payment information out of your first message unless the support team specifically asks for them through a secure route.
Keep your account reference details close by, although you should not post them on a public forum or send them to our editorial inbox. If the issue concerns a payment, note the method, date and approximate amount involved. For a verification request, use the secure upload process supplied by the operator rather than attaching identity documents to an ordinary support email.
The operator may request additional information to confirm ownership of an account or a payment instrument. Follow its instructions exactly, and use only the official platform route supplied with your account.
Why the editorial and operator roles are separate
This site provides information and editorial guidance about F1; it is not the business that runs the platform. We assess publicly stated features, explain the terms and point readers towards the relevant support route. We cannot access account balances, activate withdrawal functions, reverse a transaction or approve identity checks on an operator’s system.
That separation is designed to keep editorial answers independent from customer-service decisions. If you are contacting us about a published fact, we can check our description and make a correction where needed. If you need the operator to act, live chat or the operator’s email support channel is the direct route.
Responsible gambling support in the UK
Gambling should remain entertainment rather than a financial plan or an obligation. If gambling is affecting your time, spending or wellbeing, contact BeGambleAware for free, confidential support. The GamCare team is available on 0808 8020 133, 24/7, while GamStop provides national self-exclusion for licensed gambling sites.
Access to gambling services is restricted to people aged 18+. If you use a shared device, consider parental-control software such as Net Nanny or Qustodio to help prevent younger household members from accessing adult services.
This contact page is provided for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. Access to this content is restricted to persons aged 18 and over (18+). Free, confidential help with gambling is available at BeGambleAware.org.
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